Break-fix repair
PTG delivers fast, expert repair when something goes wrong, on site or remote, nationwide.
Your technology investment deserves protection
Great AV is only as good as the support behind it. PTG becomes your long-term technology partner, keeping every screen, speaker, and system running across every location.
When a screen goes dark, who actually picks up the phone?
A failed display in your busiest location. A paging system down during a rush. And a tangle of vendors all pointing at each other while you lose sales and your team loses patience. Without a real support partner, every outage becomes your problem to chase.
Support that covers the whole system — and the whole country.
One partner accountable for keeping everything running.
Proactive monitoring
We watch your systems in real time and often resolve issues before you even notice them.
Custom SLA programs
Response and resolution commitments built around your business, not a one-size-fits-all contract.
Nationwide coverage, local touch
PTG offers over 900 technicians across all 50 states, integrated with ServiceChannel and ServiceNow.
Remote-first help desk
PTG solves most issues remotely and fast, without waiting days for a truck roll.
Onboarding & education
We set your team up to succeed and keep them current as your systems evolve.
A clear path from “something's wrong” to “it's fixed.”
PTG keeps support clear and accountable, with a process that resolves issues fast and escalates when needed.
1 · Report it your way
PTG lets your team log an issue by phone, portal, or your ServiceChannel or ServiceNow workflow, however they already work.
2 · Remote-first triage
PTG's help desk diagnoses and resolves most issues remotely and fast, with no truck roll needed.
3 · On-site when needed
When hands are required, PTG dispatches the nearest of our over 900 certified technicians.
4 · Escalation & resolution
Anything complex escalates through our tiered support to expert and manufacturer level until it's resolved.
Nationwide coverage. Local response.
Wherever your locations are, we already have technicians nearby.
0+technicians nationwide
0states covered
0brands supported
0+projects delivered in 2025
The commitments behind the contract.
Uptime0%target on Fully Managed plans
Response0hrpriority response, 24/7, on top-tier coverage
Resolved remotely0%of issues handled without a truck roll
Technicians0+nationwide, ready to dispatch
Don't take our word for it.
Questions, answered.
Make downtime someone else's job.
Tell us about your locations and systems. We'll build a support program that keeps everything running — and gives you one number to call.