Custom large-format LED wall
A 21×9 aspect-ratio LED wall anchors the main simulation area and lets Sodexo Live! create immersive, branded environments.
Case Study — Hospitality
A Flexible Training Environment Built for Global Lounge Excellence
Program Overview
More than a classroom — a simulation lab that transforms on command
Sodexo Live! needed a highly flexible, technology-driven training environment that could support multiple airline lounge partners across the globe. Their teams required a space that could quickly transform depending on the airline, service model, layout, and guest experience being trained.
The goal was to create more than a traditional classroom. Sodexo Live! needed an immersive environment where teams could learn, practice, and simulate real premium lounge experiences before stepping into the field.
PTG designed and delivered an adaptable training solution that gives Sodexo Live! complete control over the space, content, and training scenarios. Powered by BrightSign, Q-SYS, Korbyt, BSN Cloud, and a variety of collaborative display and conferencing technologies, the space can shift on command to support different brands, workflows, and service expectations.
The result is a customizable simulation and training environment that functions like a blank canvas. Whether preparing teams for Delta, American Airlines, or another global lounge partner, Sodexo Live! can create an authentic training experience that mirrors the real-world environments their teams will support.
The Challenge
One training center. Every airline lounge.
- Support multiple airline lounge partners
- Adapt quickly to different branding, workflows, and layouts
- Provide both classroom-style instruction and hands-on simulation
- Allow remote participation and broadcast capabilities
- Maintain consistency across global lounge programs
- Prepare teams for premium service environments before they arrive onsite
Traditional training spaces were not flexible enough to replicate the variety and complexity of airline lounge environments. Sodexo Live needed a space that could evolve with each partner and each program.
The PTG Solution
PTG created a fully adaptable training environment designed to support both instruction and simulation — a space that can change instantly based on the airline, lounge layout, service model, or operational scenario.
Philips collaborative classroom displays
Interactive mobile displays support classroom learning, group collaboration, and hands-on instruction.
Dual 85″ Samsung conferencing wall
Large-format displays support presentations, remote training, and broadcast-style communication.
Logitech conferencing components
Remote participants can join sessions, observe simulations, and collaborate with onsite teams.
BrightSign media players
Reliable content playback powers dynamic training environments and branded scenarios.
Q-SYS control system
Centralized control lets teams manage displays, audio, source routing, and room settings with ease.
Korbyt & BSN Cloud CMS platforms
Multiple content management systems give Sodexo Live! the flexibility to manage, update, and deploy training content across use cases and partner needs.
Corporate Benefits
Authentic real-world training
Teams train in a space that closely mirrors real operational environments — service counters, bar setups, guest interaction zones, and staging workflows.
Instant adaptability across global partners
Trainers can quickly shift branding, content, procedures, and environmental elements to match different airline lounge partners.
Consistent quality standards
Training modules, content, and procedures can be centrally managed, helping ensure consistent execution across lounge programs.
Centralized control and management
Corporate teams oversee content, device management, and training scenarios, making it easier to update materials and adjust programs as needs change.
Immersive simulation
The LED wall, interactive displays, and collaboration tools create a high-impact environment that builds team confidence before entering live guest environments.
Venue & Property Benefits
Higher skill level from day one
Teams arrive onsite with a stronger understanding of workflows, service expectations, and guest interactions.
Reduced onsite training time
Immersive pre-arrival training shortens the learning curve and supports faster onboarding at the property level.
Elevated service and guest experience
Hands-on simulation lets team members practice premium service standards in a controlled environment before serving guests.
Classroom and remote collaboration
Philips touchscreens, collaborative displays, and Logitech conferencing technology support both in-person and remote participation.
Adaptable for any lounge layout
The training center can be customized to reflect different lounge layouts, airline partners, and service models.
Train smarter. Adapt faster. Deliver consistently.
The Outcome
PTG delivered a future-ready training environment that gives Sodexo Live! the ability to train smarter, adapt faster, and create more consistent guest experiences across airline lounge programs. The space now functions as a flexible simulation lab where teams can learn, practice, and refine the premium service standards required in global airport lounge environments. By combining immersive display technology, centralized content control, remote collaboration, and flexible room functionality, PTG helped Sodexo Live! turn training into a more realistic, scalable, and impactful experience.
Client Quote
If you can think it, we can build it.
Let's design a space that adapts to everything your teams need to deliver.