Service & Support

Sometimes you just need reliable repair when things go wrong. Our break-fix program provides expert technicians and genuine parts to get your systems back online quickly, without the commitment of a service contract.

Every business has unique needs, so we create service level agreements tailored specifically to your operations. Whether you need 4-hour response times, hot-swap equipment programs, or specialized support during peak hours, we design SLAs that match your business requirements and budget.

From coast to coast, PTG’s service network has you covered. We seamlessly integrate with leading service platforms including ServiceChannel, ServiceNow, and Corrigo, ensuring consistent support delivery across all your locations while maintaining the flexibility to work within your existing operational systems.

Our fully-staffed help desk constantly triages incoming tickets, resolving issues remotely whenever possible. This “fix-it-first” mentality means faster resolution times and lower costs—we only “roll a truck” when absolutely necessary.

Why wait for problems to happen? Our remote monitoring services continuously watch your systems, diagnosing issues before they impact your business. When we do need to send a technician, they arrive knowing exactly what’s wrong and what parts to bring.

Every new system comes with thorough training that ensures your team knows how to maximize their technology investment from day one.

Technology evolves, and so should your team’s skills. We provide continuous training opportunities to keep your staff current with new features, best practices, and system updates.

Look, we all know that technology has a talent for breaking at the worst possible moments—right before the big promotion launch, during the lunch rush, or when the CEO is visiting. That’s just Murphy’s Law doing its thing. But here’s the difference: when your systems are backed by PTG’s service and support, those “oh no” moments become “no problem” moments.

We’re not going to oversell you on support you don’t need or undersell you on coverage that leaves you hanging. We’ll have an honest conversation about your needs, your budget, and what makes sense for your business. Because at the end of the day, we want your technology to work as hard as you do—and we want to be the team that makes sure it does.