Service & Support

Technology that enables signature experiences for your brand is a satisfying investment when working as designed. Technology; like most things, can also fail or just be temperamental and frustrating. We get it. Service & Support is a crucial piece of any sound, video, interactive or integrated system to make sure you get the results your business needs.

PTG offers several standard service and support plans. These comprehensive and competitive plans have been assembled based on our experience, and the input of our customer base. PTG is happy to handle your service requests based on one of our standard plans, or let us propose tailored service levels to meet your specific needs.

Whatever service and support plan is right for your business, PTG is prepared to deliver. From support only on an as-needed basis all the way up to proactively managing the quality and security of your system 24/7, PTG has a history of success and a team of service specialists dedicated to keeping your system running flawlessly.

PTG agents are trained to handle remote support and phone troubleshooting, and if required, work with your schedule to dispatch a technician from our network of installers, programmers and service personnel across North America.

Protect your investment. Let PTG explain all the long term benefits of PTG’s Service & Support plans, including:

  • Enhanced system reliability
  • Proactive preventative maintenance
  • Decreased cost of replacements
  • Reduced system downtime